Return Policy
At ThugShip, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.
Eligibility for Returns
- Items must be returned within 10 days of receipt.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items, such as custom-made products or perishable goods, are not eligible for returns. Please check the product description before making a purchase.
Return Process
- To initiate a return, please contact our customer service team at support@thugship.com with your order number and reason for the return.
- We will provide you with a return authorization number and instructions on how to return your item.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@thugship.com.
Shipping Costs for Returns
- Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returned items.
Non-Returnable Items
- Gift cards
- Downloadable software/digital products
- Health and personal care items
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@thugship.com.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at support@thugship.com.